Customer Relations Representative(Raynes Park (SW20)

Salary - £16,000 per annum
Hours of work – Monday to Friday 9am – 5:30pm

To handle customer queries received by post, telephone and email, involving problem resolution and complaint handling, meeting corporate standards of courtesy and service.

KEY RESPONSIBILITIES
• Prompt and effective complaint handling (Response or acknowledgement within 48 hours).
• Investigation and feedback to management on key indicators and trends
• Consistently maintain and achieve corporate standards of service with member retention being the primary objective.

SKILLS AND EXPERIENCE
• Possess excellent telephone and communication skills, together with the ability to empathise with and reassure customers at all times.
• Must be highly motivated and enthusiastic with a positive approach to handling and resolving customer enquiries.
• Have a proven track record in a customer service environment, dealing with customers by telephone, e-mail and in writing at all levels.
• Experience of using a PC with good keyboard skills and a good working knowledge of Word.
• Possess excellent administrative and time management skills.
• Be self-managed - and demonstrate the ability to work in a consistent professional manner
• Be a good listener - able to actively listen to customers
• Be a good communicator - possess effective and efficient written and verbal communication skills
• Highly accurate keyboard skills essential
Contact details

* Email: hr-europe@intervalintl.com