customer service advisor £16,000 18,500 per annum perm(Romford)

Key Responsibilities:

·To respond to written and verbal enquiries received from policyholders and IFA's.

·Process policy claims, alterations and servicing actions on life and pension policies, in priority order as determined by the Company Work Management System, to maintain day to day service standards to agreed levels.


·To answer any incoming telephone calls from policyholders, IFA's and other enquirers in connection with a life or pension policy, or any general enquiry.

·To record details of telephone calls and incoming post to the Company Work Management System, in order for work to be scheduled to the individual and the team.


·To participate fully in departmental and team meetings in order to relay information and promote effective communication.

·To work with colleagues towards operating self managed teams. This would operate on a flexible hours basis.


·To participate in project work where required whether sponsored by the department or other areas of the company.
Contact details

* Email: bridget.plumb@search.co.uk