Reservations Agent(Raynes Park (

Salary £15,500 (OTE £23,000)
Hours of work – Monday to Friday 2pm – 10pm

 To provide full inventory management and member servicing to Club Reservations Club
clients.
 To deliver high levels of customer service to both increase and retain Interval
International’s membership base. Maximize sales opportunities through promotion of all company products and services

KEY AREAS:
•Deliver levels of service to members consistent with agreed service and quality standards.

•Maintain comprehensive knowledge of company and departmental products, policies and procedures so that member awareness is increased and the system operates effectively. Identify holiday experience required by members, advising on Interval International related membership benefits and Exchange services.

•Offer alternatives to members where necessary, observing inventory restrictions and limitations whenever possible, but using initiative within corporate guidelines in the interests of servicing members.

•Process new membership enrollments and make contact amendments within the specified corporate timelines.

•Process Exchange confirmations, Getaways, membership and Interval Gold sales to maximize members’ use of Interval International’s products and services.

•Meet and exceed individual productivity targets on call handling for confirmations and renewals so that revenue targets are met.

•Complete each call on own initiative with Supervisor assistance where necessary.

•Promote the products of Interval Travel where applicable so that members can make a seamless transfer to complete their holiday needs.

•Maintain good communication with members and staff at all levels.

•Handle calls from regular Interval International members as volume dictates.

•Undertake any other duties as may be required, consistent with the post.

Skills and Abilities
Basic keyboard skills
Clear telephone manner
Attention to detail
Written ability to enter notes on system clearly and concisely
Self motivation
Interpersonal skills
Ability to work on own initiative
Sales closing skills
High standard of Customer Service
Basic geographical knowledge
Call Centre experience desirable
Sales experience desirable
Travel background desirable
Contact details

* Email: hr-europe@intervalintl.com